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FastTrack Engineer 

Role Description

As a FastTrack Engineer (FE), your focus is to support customers deploying to the Microsoft Cloud, with special emphasis on Office ProPlus (OPP).  You will represent Microsoft in communications via phone, email, and web to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success. ?

 

Your key business metrics will be to:

·         Obtain high customer and partner onboarding satisfaction

·         Drive customer success and adoption of all purchased workloads

·         Reduce time/cost to onboard

·         Provide high quality data back to the product teams to help drive service improvement

·         Reduce reactive support incidents

 

Key Responsibilities include: ?

 

-      Understand and drive Microsoft Cloud deployment and adoption, with focus on Office ProPlus deployment and related technologies. 

-      Provide consulting, resolution advice to partners that will improve the customer experience. Offer technical guidance to others and share technical expertise.??

-      Work with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.

-      Analyze, develop and communicate key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

 

Required Qualifications Include:

·         Deep technical proficiency in Office ProPlus deployment.

  • Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

·         Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.

  • Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

·         Proven ability to work virtually.

·         Communication Skills – Spoken and written English (including technical writing).  Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.  Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

  • Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners

Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

 

Experience: Technical Consulting experience, or Support experience in a second or third tier role.

  1. Remote working with option to visit client sites in EU so consultant must be able to work in EU.

More informantion is available on application.

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