Cookie Policy. Next Ventures Ltd uses cookies to make your website experience better. OK
Apply for this job

These companies trust us

These companies trust us

My client who operates on an International scale is looking for a L3 resource who can operate with RSA Security Analytics to join their team on a 12 month contract in Greenville, USA.

Key responsibilities: 

    • Provide technical skill to customers. 
    • Oversight of Incident Response. 
    • Responsible for support issues from beginning to end and follows the documented escalation procedures. 

 

Essential skills:

documentation: collect info, ensure right message

RCA

    • Manage assigned trouble ticket queue (assignment, progress, resolution, close)
    • Understanding and exceeding all SLA commitments
    • Knowledge base article submissions (intelligence, procedures, …..)
    • Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products

 

 

Local regulation awareness

    • Planning, roadmapping, of new to be developed
    • SOC Guru: L3 SME (Incident response is different)
    • US – NL handover  across each other
    • Ensure QA is ‘alive’
    • Data source management / log source integration;   contextual information integration  à guidance to L2

Sponsorship is available for candidates who are looking to be relocated. 

 

If interested, please contact Kirsty on +442038051003 and email your CV to kirsty@next-ventures.com

 

 

 

 

Tags: GBR, Contract Apply now

Next Ventures provides its clients with the very best Enterprise Technology resources on a global basis. SAP, Oracle, Microsoft, SAS, Cisco, EMC and IBM.

Discover more
Newsletter signup