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My client who operates on an International scale is looking for a L3 resource who can operate with RSA Security Analytics to join their team on a 12 month contract in Greenville, USA.

Key responsibilities: 

    • Provide technical skill to customers. 
    • Oversight of Incident Response. 
    • Responsible for support issues from beginning to end and follows the documented escalation procedures. 


Essential skills:

documentation: collect info, ensure right message


    • Manage assigned trouble ticket queue (assignment, progress, resolution, close)
    • Understanding and exceeding all SLA commitments
    • Knowledge base article submissions (intelligence, procedures, …..)
    • Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products



Local regulation awareness

    • Planning, roadmapping, of new to be developed
    • SOC Guru: L3 SME (Incident response is different)
    • US – NL handover  across each other
    • Ensure QA is ‘alive’
    • Data source management / log source integration;   contextual information integration  à guidance to L2

Sponsorship is available for candidates who are looking to be relocated. 


If interested, please contact Kirsty on +442038051003 and email your CV to





Tags: GBR, Contract Apply now

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