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Service desk analyst 6 month rolling contract based in Budapest English and German or French 200 Euro pd

 

Service desk analyst 6 month rolling contract based in Budapest English and German or French speaking Service desk analyst - My client is looking for a service desk analyst for a 6 month rolling contract based in Budapest the ideal candidate should have experience in Call and Incident Handling Provide essential support to Customer's PC users, including software and hardware related issues. Assist users over the telephone, through e-mail/voice mail and over web interface. Diagnose and solve software and hardware problems by giving step-by-step instructions. Provide advanced support to Customer's PC using remote control tool. Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams. Log all calls in the Helpdesk tracking database/Service Management tool. Instruct users on usage of application systems. For more information please call Dilan +44 207 324 1795 or email Dilan@Next-Ventures.com

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