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Aim of this role

 

 The role of the SME for ITM/Netcool is a project related activity. It will be de-facto a role that will be performed within a technical heterogeneous environment that combines different technologies and platforms, but were we expected to be a specialist in the ITM – Netcool environment.  

 

 

 

General Role Description : 

 

 



    • The work will be the implementation of new functionalities or new components within an known architecture for monitoring the production environment with ITM/Netcool/Bluecare, replacing the existing functionalities from BMC (Patrol/BEM)

 

    • Works closely with the operational teams, the project leader and the technical teams.

 

    • Location preferred in Luxemburg, if not, to be able to travel and work from Luxemburg for 50% of the working time 



 

 

First Role description:

 

 

 

·         Understand the ITM/Netcool/Bluecare architecture and components

 

 

 

·         Create an ITM/Netcool/bluecare solution based on enterprise requirements/environment.

 

 



    • Use various interfaces to configure and administer the ITM/Netcool/bluecare environment

 

    • Perform performance tuning and problem determination for ITM/Netcool/bluecare

 

    • Understand the needs of the enterprise to provide an ongoing solution to the ITM/Netcool/bluecare environment

 

    • Customize the ITM/Netcool environment including building of workspaces, situations, policies and historical data collection

 

    • Skills mentioned above are of a high level (specialist – subject matter expert) , at least 5 years experience is needed in this environment.



 

 

 

 

 

 

Skills & Competencies required

 

 



    • Communication, analytical, motivated, result-driven

 

    • Maximum knowledge of the following :



      • Expert in IBM ITM

 

      • Expert in IBM Bluecare

 

      • Knowledge of Patrol/Bem , to be able to detect Patrol agent alerting and convert it to ITM/Bluecare alerting

 

      • Good knowledge of Netcool

 

      • Working knowledge of OS, networking, and firewall

 

      • Good knowledge of the following tools : Windows Powershell, Unix shell scripting, SQL, XML

 

      • Basic knowledge of security (SSL, data encryption, GS Kit, system user accounts)

 

      • Basic knowledge of protocols including HTTP, LDAP, and SOAP

 

      • Experience with IBM Service Management products, Application and Infrastructure performance management tools is an asset

 

      • Experience with other tools and development languages is an asset : Java, C#, Eclipse, BMC monitoring and event management tools (Patrol, BEM)




For immediate consideration please get in touch directly at :

 

Omid@next-ventures.com

 

+44 0203 761 2877 

 

 

 

 

 

 

 

 

Tags: GBR, Contract Apply now

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