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Aim of this role








The role of the SME for ITM/Netcool/Bluecare  is a project related activity. It will be de-facto a role that will be performed within a technical heterogeneous environment that combines different technologies and platforms, but were we expected to be a specialist in the ITM – Netcool environment.








General Role Description :







    • The work will be the implementation of new functionalities or new components within an known architecture for monitoring the production environment with ITM/Netcool/Bluecare, replacing the existing functionalities from BMC (Patrol/BEM)


    • Works closely with the operational teams, the project leader and the technical teams.


    • Location in Luxemburg.







First Role description:




·         Understand the ITM/Netcool/Bluecare architecture and components




·         Create an ITM/Netcool/bluecare solution based on enterprise requirements/environment.



    • Use various interfaces to configure and administer the ITM/Netcool/bluecare environment


    • Perform performance tuning and problem determination for ITM/Netcool/bluecare


    • Understand the needs of the enterprise to provide an ongoing solution to the ITM/Netcool/bluecare environment


    • Customize the ITM/Netcool environment including building of workspaces, situations, policies and historical data collection


    • Skills mentioned above are of a high level (specialist – subject matter expert) , at least 5 years experience is needed in this environment.







Skills & Competencies required



    • Communication, analytical, motivated, result-driven


    • Maximum knowledge of the following :

      • Good knowledge of IBM ITM


      • Expert in IBM Bluecare


      • Expert in IBM Netcool


      • Working knowledge of OS, networking, and firewall


      • Good knowledge of the following tools : Windows Powershell, Unix shell scripting, SQL, XML


      • Basic knowledge of security (SSL, data encryption, GS Kit, system user accounts)


      • Basic knowledge of protocols including HTTP, LDAP, and SOAP


      • Experience with IBM Service Management products, Application and Infrastructure performance management tools is an asset


      • Experience with other tools and development languages is an asset : Java, C#, Eclipse, BMC monitoring and event management tools (Patrol, BEM)

    • Language : French / English (Dutch is an asset)

For immediate consideration please get in touch directly at :


+44 0203 761 2877 

Tags: GBR, Contract Apply now

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