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Key Responsibilities

This role is required to ensure and improve stability of the Skype for Business infrastructure, and to     support the Skype for Mobile collaboration-infrastructure as well as Client Media Recording CMR Verba / Vantage. 

    Manage the quality, reliability, capacity, performance and configuration of the regional/global Lync Enterprise Voice estate

    Responsibility to manage and deploy the instrumentation required to actively run the service reliability and quality as well as the integration of Lync with Exchange (Unified Messaging) and Video Conferencing platform (Cisco)

    Change and release testing and implementation

    Capacity management in Skype 2015, Verba voice recording and Actiance Vantage estate and Integration of Lync Edge services (Federation, Web Conferencing and Mobile Collaboration)

    Troubleshoot end to end infrastructure including compliance stack (Actiance and Verba)

    Review CDR and QoE reports to manage service quality and end user experience

    Ensuring 2nd level support to other departments and consistency with other regions (AMER/EMEA/APAC)

Essentials Skills and Qualifications:

 

 

•    Proven track record of at least 3 years’ experience in supporting a complex Microsoft Lync UC environment including scripting skills (PowerShell) 

•    Strong Microsoft Lync and Enterprise Voice experience (preferred Lync 2013 or Skype for Business) in design and operation as well as Lync Client and Server experience

•    Solid knowledge in generating Lync reports 

•    Good analytical and problem solving skills, Strong troubleshooting background, Proactive team player

 

•    Fluent English Skills required,

Desired Skills and Qualifications:

•    Experience with Verba 9 Collaboration Recording (For the role 25378-1) 

•    Know-how of telecommunications infrastructure focusing on IP Telephony technologies, Avaya Session Manager and CISCO VCS Video Conferencing integration

•    Experience with ACMEPacket SBCs and Knowledge of enterprise WAN concepts, load balancing and hardware components

•    Strong knowledge and experience in supporting technologies like: Exchange 2010 and Active Directory, Experience with enterprise messaging and Exchange UM integration  

 

•    Networking knowledge (Routing, VLAN, DNS, Proxies) and protocols (SIP, TCP) Security knowledge (Firewall)

 

Kind regards 

Tags: GBR, Contract Apply now

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