When something unexpected and perhaps troubling arises on an enterprise software project, project managers and other stakeholders may be tempted to understimate or ignore the issue. Such problems often lead to teams grinding through the issue, even if it means adding resources and working late nights and long weekends. And once it is done, some people would prefer to never speak of it again.
But Travis Hargett, president of Microsoft Dynamics partner Eastridge Technology, took another approach on a recent project that turned painful - in this case, a migration from Salesforce.com to Dynamics CRM Online. Rather than brush it under the rug, he decided to