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Modernizing Customer Experiences with CRM and E-Signatures

Published on 11 March in Microsoft

Businesses know that in order to be successful, they need to be customer obsessed. Yet many companies struggle with defining and executing their customer experience strategies. How can you make this a priority in your organization? And what can you do to better serve and engage with customers using Microsoft Dynamics CRM to build value-driven relationships over the long-term?

The new normal in today's digital world means giving consumers the ability to apply for life insurance, close a mortgage loan, open a new bank account, and sign a sales contract on their terms. This adds a lot of pressure on traditional companies that aren't necessarily set up to meet the demanding needs of today's consumer.

Why customer experience is so import...

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