Ohio Department of Taxation Improves Collection Processes and Achieves Enterprisewide Visibility with Oracle Public Sector Revenue Management
Redwood Shores, Calif. – September 16, 2014
The Ohio Department of Taxation needed to replace its proprietary tax administration system with an integrated solution that would increase efficiencies, allow the agency to adapt quickly to changing tax policies, and reduce complexity and cost. The department implemented Oracle Public Sector Revenue Management to deliver a consolidated taxpayer view across revenue sources, improving collections and taxpayer service. The Oracle solution—powered by Oracle Policy Automation enables the department to reduce administrative costs while decreasing its revenue gap via a modern, secure enterprise application and technology architecture.
The Ohio Department of Taxation
, which collects and administers most Ohio state taxes and several local taxes, implemented Oracle Public Sector Revenue Management to optimize its revenue collection process and allow the department to quickly respond to tax law and regulatory changes.
Working with Oracle and HP, the department deployed Oracle Public Sector Revenue Management for its sales tax, use tax, employer withholding, natural gas, replacement tire, and school district withholding tax types, which includes converting more than 30 million obligations, forms, adjustments, and financial transactions across more than 1.3 million accounts. The implementation will enable the department to retire its legacy mainframe integrated tax administration system (ITAS) application and move forward with a modern technology architecture that offers an improved user interface, enhanced functionality and increased efficiency with no more COBOL for IT staff to maintain.
With Oracle Public Sector Revenue Management, the Ohio Department of Taxation will consolidate more than 23 legacy tax types from various systems into one to centralized tax management system across all major business functions including registration, forms, payments, accounting, collections and case management. The new enterprisewide taxpayer view will enable the department to improve operations and increase revenue through more efficient collections processes.
Powered by Oracle Policy Automation’s rules engine, the department’s new tax solution enables business users to manage and maintain 18 different rule bases (which consist of a multitude of business rules) directly from tax legislation.
The Ohio Department of Taxation plans to use Oracle Public Sector Revenue Management to support several other tax types as well, including severance, horse racing, casino, alcohol beverages, kilowatt, individual income, and motor fuels, among others.
“We are very pleased with the selection of Oracle Public Sector Revenue Management, which enabled us to move away from a legacy proprietary system toward an enterprise-ready solution that facilitates content sharing across tax types and business functions. The service-oriented architecture–based off-the-shelf software solution enables us to integrate with third party systems more easily for enhanced inter- and intragovernment collaboration, improve technology choice, and reduce total cost of ownership,” said Mark Walker, chief information officer, Ohio Department of Taxation.
“The Ohio Department of Taxation needed a solution that could meet the demand for increased efficiency and effectiveness today, as well as adapt to tomorrow’s inevitable policy changes. Oracle Public Sector Revenue Management is a powerful and flexible solution that helps the department improve collections and constituent services and simplify complex policy issue management,” said Mark Johnson, senior vice president, Oracle Public Sector.
“Our successful implementation of this integrated solution is a huge accomplishment for the Ohio Department of Taxation, HP, and Oracle,” said David Montgomery, delivery executive, HP State and Local Government. “The ease with which the teams worked together in using the out-the-box framework and configuring the product to meet Ohio Revised Code was smoother than expected. As prime systems integrator, the HP team’s leverage of agile delivery processes and the ease of integrating the Oracle product with other third party products were critical factors in making this successful.”
*The Ohio Department of Taxation purchased its license for Oracle Public Sector Revenue Management on May 29, 2008 and its Oracle Policy Automation license on December 10, 2012.
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