We Energies Deploys Oracle DataRaker to Enhance Customer Service, Improve Operational Efficiency, and Reduce Costs
ORACLE INDUSTRY CONNECT, WASHINGTON DC—March 25, 2015— We Energies—which provides electrical service to areas of Wisconsin and Michigan’s Upper Peninsula, and natural gas and steam energy to areas of Wisconsin—is committed to ensuring the highest levels of customer satisfaction. After undertaking the rollout of a mass fixed automated meter reading (AMR) network that will provide daily reads on approximately 1.6 million endpoints, the utility deployed Oracle DataRaker to update its IT infrastructure and to help enable more-proactive identification and prevention of imprecise meter readings for an overall improved meter-to-bill process.
With Oracle DataRaker in place, We Energies reduced its break-to-fix time by using data analytics to quickly find metering issues and prioritize meter repairs.
“Using data analytics was a game changer for how we approach our work and allowed us to gain the greatest possible benefit from our metering investments. We increased efficiency, improved customer satisfaction, and avoided IT costs,” said Joan Shafer, senior vice president, Customer Services, We Energies.
“After undertaking its fixed AMR network rollout, We Energies wanted to ensure improved customer service. With Oracle DataRaker, the utility improved its meter-to-bill department processes by reducing costs and delays in identifying meter issues,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
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