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KeyBank Intends to Use Oracle Banking Platform to Provide Online and Mobile Innovation to Meet Customers’ Changing Expectations

Published on 29 September in Oracle


KeyBank Intends to Use Oracle Banking Platform to Provide Online and Mobile Innovation to Meet Customers’ Changing Expectations   

Leading national bank continues to bring customer-centric approach for enhanced service delivery and relationships on digital channels


News Summary

Customers are bringing lofty new expectations to their banking relationships, fueled, in part, by the personalized experience they have come to expect from their favorite brands. KeyBank, one of the nation’s largest bank-based financial services companies, understands these evolving customer needs. To deliver an excellent experience to its current and future customers, KeyBank will enhance its online and mobile channels through Oracle Banking Platform.

News Facts

Customers are demanding more from their banks, to intuitively know what they want and to impress them with solutions and services tailored to their individual needs. Banks that continue to lead with a siloed, product-only mindset, will not succeed. KeyBank plans to answer this call by using components of Oracle Banking Platform to deliver customer ease and convenience through its online and mobile channels.
Oracle today announced that KeyBank, one of the nation’s largest bank-based financial services companies, has selected Oracle Banking Platform to drive innovation across its digital channels and deliver the market-leading customer experience clients have come to expect from KeyBank.
Expanding the existing relationship with Oracle, KeyBank is embarking on a journey to deliver customer-centric capabilities and services such as the new KeyBank Hassle-Free Account?, acquiring and engaging customers digitally, digital payments, secure and self-service banking. Further, KeyBank will benefit from Oracle Banking Platform’s native service-oriented architecture for ease of integration into KeyBank’s existing IT ecosystem.
With its modern architecture and framework, Oracle Banking Platform enables banks to increase the speed with which they deliver transformational customer-centric services, such as originations, relationship pricing, limits, and collateral management and collections.

Supporting Quote

“KeyBank puts customers at the center of all that we do,” said Amy Brady, CIO, KeyCorp. “We are redefining convenience by constantly evaluating how we can provide ease, value and expertise that helps our clients make more confident financial decisions. We selected Oracle as a provider for our digital platform because it offers a best-in-class solution for meeting customers evolving needs.”
“Oracle is pleased to support KeyBank’s Digital Modernization program with Oracle Banking Platform—which will enable KeyBank to put the customer at the center of its business. Know me, empower me, wow me. These simple statements summarize the mindset of today’s banking customers and define the ‘customer in’ approach that banks need to take in order to compete and win. Customers have elevated their service delivery expectations, and banks now need to demonstrate a complete and holistic understanding of their unique needs, as well as ways in which to best service them, on the customer’s terms,” said Sonny Singh, senior vice president and general manager, Oracle Financial Services.

Supporting Resources


About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE:ORCL), visit

About KeyCorp

KeyCorp (NYSE: KEY) was organized more than 160 years ago and is headquartered in Cleveland, Ohio. One of the nation's largest bank-based financial services companies, Key has assets of approximately $92 billion. Key provides deposit, lending, cash management and investment services to individuals, small and medium-sized businesses under the name of KeyBank N.A. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information on how clients Turn To Key, visit KeyBank is Member FDIC

About Oracle OpenWorld

Oracle OpenWorld San Francisco is the most important business and technology conference of the year for Oracle customers, prospective customers, and partners. This educational conference is dedicated to helping businesses optimize existing systems and understand upcoming industry trends and breakthroughs driven by technology. Oracle OpenWorld offers more than 2,700 educational sessions, hundreds of demos and hands-on labs, and exhibitions from more than 450 partners and customers from around the world showcasing applications, middleware, database, server and storage systems, industries, management, cloud, and infrastructure solutions—all engineered for innovation. Oracle OpenWorld 2014 is being held September 28 through October 2 at the Moscone Center in San Francisco. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit Join the Oracle OpenWorld discussion on Twitter, Facebook, and the Oracle OpenWorld blog.

About JavaOne

The JavaOne conference brings together Java experts and enthusiasts for an extraordinary week of learning and networking focused entirely on all things Java. With more than 550 sessions covering topics that span the breadth of the Java universe, keynotes from foremost Java visionaries, tutorials, and expert-led hands-on learning opportunities, JavaOne is the world's most important event for the Java community. Join the JavaOne discussion on Twitter, Facebook, LinkedIn, and the JavaOne blog.


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