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Why speeds Microsoft's Dynamics CRM customer engagement story

Published on 12 November in Next Ventures logo

Microsoft is teaming up with customer engagement platform Thunderhead.comto build a new integrated "omni-channel customer engagement solution" based on Dynamics CRM and's ONE Engagement Hub. As with other deals over the last two years like Netbreeze, MarketingPilot, and Parature, this partnership introduces a product and company with limited exposure to the Dynamics CRM channel. The move has led some to wonder what this newcomer can of...

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